Chief Operating Officer
Ms Mancini is a seasoned professional with over thirty-three (33) years in the hospitality industry. At the inception of her career in 1988, Ms. Mancini joined Brookshire Hotels, a Maryland based hospitality management company, with a portfolio of full-service, limited service and resort properties located throughout the United States. Melissa had the unique opportunity to learn the hospitality industry from the ground up in both the corporate office and property level, under the direction of Charles Taylor the founder and Chief Operating Officer of CUSA, LLC. Ms. Mancini has held a variety of positions from front office to sales to reservations to maintenance to human resources to General Manager.
In the early days, Ms. Mancini had the opportunity to work with Sheraton, Omni, Radisson, Choice and Wyndham, where she was responsible for everything from quality audits, front office, systems & programs, reporting, human resources, brand compliance, sales & marketing and operations.
Ms. Mancini joined CUSA, LLC at its inception in 1991 and today oversees all facets of hotel operations and sales and marketing for the CUSA portfolio of hotels. As the Chief Operating Officer, Ms. Mancini maintains strong relationships with all the major hotel brands to include but not limited to: Marriott, Hilton, IHG, Wyndham and Choice hotels. Her exceptionally diverse background has enabled her to work with hotels from roadside inns to full-service convention hotels. Ms. Mancini is excellent at achieving top line revenue goals and bottom line results, she is goal oriented and driven to surpass customer expectations.
Ms. Mancini holds a Bachelor of Science Degree in Business and minor in Marketing from the University of Towson in Towson, Maryland. She also has completed the Marriott Excellence Training Program.